Refund Policy

Refund Policy for WSQ Courses

Refund for Withdrawal Due to Non-Delivery of Course

AccTrain Academy reserves the right to cancel a course if the number of participants taking the course is below a viable number and running the course would not make economic sense. Participants would be informed of the any cancellation of courses not less than three (3) working days before the course commencement.

The participant will also be informed in writing of alternative training arrangements (if any), and also be entitled to a refund of the entire Course Fees already paid should the participant decide to withdraw, within seven (7) working days of the above notice.

Refund for Withdrawal Due to Other Reasons

If the participant withdraws from the Course for any reason other than those stated above, the training organisation will, within thirty (30) days of receiving the participant’s written notice of withdrawal, refund to the participant an amount based on the table below.

Percentage % If learner's written notice of withdrawal is received
100% More than 14 days before course commencement date
50% Less than 14 days but more than 5 days before course commencement date
0% Less than 5 days before course commencement date or on or after course commencement date

Refund for Withdrawal Due to Non-Delivery of Course

AccTrain Academy will notify the participant within three (3) working days upon occurrence of any of the following:

  1. it does not commence the Course on the Course Commencement Date;
  2. it terminates the Course before the Course Commencement Date;
  3. it does not complete the Course by the Course Completion Date;
  4. it terminates the Course before the Course Completion Date;
  5. It has not ensured that the Student meets the course entry or matriculation requirement; or
  6. the Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA);

the participant will be entitled to a full refund of the Course Fee paid, within seven (7) working days of the above notice.

Refund for Withdrawal Due to Participant's Decision and Other Reasons

Refund During Cooling-Off Period - AccTrain Academy will provide the student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties. The student will be refunded with the highest percentage stated in the Refund Policy of the fees already paid if the student submits a written notice of withdrawal to AccTrain Academy within the cooling-off period, regardless of whether the Student has started the course or not.

% of the aggregate amount of the Nett Course Fee paid If Participant's written notice of withdrawal is received
90% ("Maximum Refund") More than 28 days before the Course Commencement Date
80% 22 to 28 days before the Course Commencement Date
70% 15 to 21 days before the Course Commencement Date
60% 8 to 14 days before the Course Commencement Date
50% 1 to 7 days before the Course Commencement Date

Deemed Withdrawal

A participant who wish to transfer from one Course to another Course with AccTrain Academy must send a written notice to AccTrain Academy for official approval. Such transfer will be deemed as a withdrawal from the Course and the provisions of Clause 2 shall apply taking the date of request received.

A participant cannot offset any Course Fee paid for one course to another person/or as payment for another course which is deemed as a withdrawal from the Course and the provisions of Clause 2 above shall apply